Protecting your privacy is very important to ACE European Group Limited ("ACE"). We value our relationship with you, whether you are an ACE customer, a visitor to this web site (the "Web Site") or a participant in a promotion. We will only use information you provide, which will be collected lawfully and in accordance with the Data Protection law.
Please read this policy statement, which explains what we do with the information we collect. This statement explains our current privacy practices. If we make any significant change we will announce it here.
You can visit the Web Site without revealing any information about yourself, including your e-mail address. We may use IP addresses and referring URLs to analyse trends, administer the site, track user’s movements, and gather broad demographic information for aggregated use. IP addresses are not linked to personally identifiable information.
We do not rent, lend or sell personal information to anyone. Personal information will be held securely in accordance with our internal security policy, and the law.
Information you provide is used to help us meet your needs, including:
To fulfil these objectives we may share information with an agent or affiliate and combine information you give us on the Web Site or through other channels.
Employees may not use or disclose customer information except in connection with our mutual business. All employees agree to safeguard such information in their terms and conditions of employment. This agreement continues after an employee has left the company.
If we share information with a service provider or agent or affiliate we protect the information with a strict confidentiality agreement. Companies that supply support services or act as our agent or affiliate must conform to our privacy standards and only use personal information in the provision of those services or conduct of the agency (e.g. an assistance company handling medical emergencies under a travel policy).
We reserve the right to disclose information to:
The type of information we collect about you and other people to be insured includes:
We may provide aggregated information about customers, sales, traffic patterns and services to third parties, but these statistics will not include any personal information that identifies individuals.
Periodically we may conduct on-line surveys to understand customers’ needs and experiences better. You will be given the option of not participating in these surveys.
Occasionally it may be necessary to collect sensitive personal information before providing insurance cover. Such information may relate to:
Where such information relates to someone other than you, you must obtain their explicit consent before disclosing it.
The web sites of other organisations advertising on, or linked to, ACE’s web site are outside our control. ACE is not responsible for the privacy policies and practices of other sites and recommends you check their privacy policies and practices carefully.
If we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.
We may use technology to track the visitor patterns on our site, sometimes this may include a "cookie".
"Cookies" are small pieces of data stored on your computer hard drive by your internet browser. If you are browsing, a ‘cookie’ helps to measure the number of visits, average time spent, page views and other web site statistics. A "cookie" by itself will not reveal your email address or identity and cannot be used to obtain data from your hard drive.
We may use "cookie" information to try to improve the manner or way in which our site reflects your personal needs.
You can set your browser to notify you when you receive a "cookie" or to prevent "cookies" from being sent. However, the service we can provide may be reduced if you do not accept "cookies".
Companies which advertise on, or are linked to, ACE’s web site may use "cookies", but ACE neither controls nor has access to such cookies.
We will make every reasonable effort to ensure the information we hold about you is accurate and up-to-date. You can find out what information we hold about you by contacting us. We will tell you what information we hold. If you find any errors, please notify us and we will correct them promptly. If you wish to change or modify information provided previously, please use the contact details on our "contact us" page.
Email communication is important between ACE and its customers/prospective customers. If, you give us permission when purchasing a product from us, we may use your email address to send you information about other services and products that we believe will interest you. If you subsequently want to opt-out from receiving future emails about services and products please use the contact details provided on our contact us page. We do not send random marketing emails to personal email addresses (spam).
Please read our security policy, which outlines the technology and policies we use to safeguard your privacy.
The person responsible for privacy matters is Andy Lucas, our e-Commerce Manager. If you have any questions or concerns regarding this statement Andy can be contacted by email at Andy.Lucas@acegroup.com or, by ‘phoning +44 1293 726337 between 09.00 and 17.00 on weekdays.