ACE is dedicated to providing a high quality service and wants to maintain this at all times. If you are not satisfied with this service, please contact ACE immediately, quoting your Policy details, so that your complaint can be dealt with as soon as possible.
The Customer Service Manager
ACE Travel Insurance ACE European Group Limited
5 George’s Dock
International Financial Services Centre
Dublin 1
Tel: 1800 70 71 70
Fax: 01 440 1701
e-mail: ACE.TravelIR@ace-ina.com
If you have a complaint in relation to the service provided by Aviva Direct Ireland Limited, please contact them as follows:
Customer Feedback TeamThe existence of these complaints procedures does not affect any right of legal action you may have against ACE.
If you are not satisfied with ACE ’s final response, you can ask the Financial Services Ombudsman Bureau (FSOB) to review your case.
The FSOB’s contact details are given below:
Lo Call: 1890 882090Financial Service Ombudsman’s Bureau
3rd Floor
Lincoln House
Lincoln Place
Dublin 2
ACE is a member of the Irish Insurance Federation. The Federation, representing the insurance industry and working closely with the Financial Regulator, in seeking to promote a fair and open, consumer-driven market, has agreed a minimum set of standards for member companies’ dealings with their customers resident in Ireland.