Contact Us


The information below will help you find the right contact details for your enquiry.

Emergency If you are abroad in need of emergency help:
For Aviva Health+ and 65+ Health policy holders contact the Aviva Health Medical Emergency number: + 353 818 200016.

For all other Aviva Travel Insurance policies call ACE Assistance on +353 (0)1 440 1762
Claims If you need to make a claim - see our useful guidance and print a claim form.

If you are at all uncertain how to claim, please give us a call on free phone 1800 940 515 or if calling from abroad +353 (0)1 440 1797 from (09:00 to 17:00 weekdays)
Customer Service
By E-mail   Avivatravel@acegroup.com
 
By Phone   (from 09:00 to 17.00 on weekdays)
Freephone 1800 940 515
or if calling from outside Ireland +353 (0)1 440 1797
 
By Writing   Customer Services,
Aviva Travel Insurance
c/o ACE European Group Limited
5 George’s Dock
I.F.S.C.
Dublin 1
Feedback If you feel we have done something well or that we could do better, we welcome your feedback.

If you want to make a formal complaint, we operate a comprehensive Complaints Procedure.

If you are unsure who to call, our Customer Service team will help you direct your enquiry.